TSA is carrying out background investigations of employees in the legacy Transportation Threat Assessment and Credentialing Office (TTACO), which is charged with keeping tabs on individuals with access to the U.S. transportation system. However, the DHS inspector general (IG) says the investigations have not been timely.While the secure flight operations center and the security threat assessment operations adjudication center within TTACO identified potential insider threat risks, limited resources weaken internal control at the security threat assessment adjudication center and the shift and supervisory structure at the secure flight operation center represent an inefficient use of resources. The IG concluded that there has been a pattern of poor management practices and inappropriate use of informal administrative processes to assess and address misconduct.TSA agreed with recommendations to improve background investigations, internal controls, staffing models, data system development coordination, and use of TSA or DHS formal complaint processes. This includes the development of a restructuring plan to enhance operational effectiveness in the secure flight operations center staffing model.
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