The Care Quality Commission (CQC) found Blessed Hearts Home Care, in West Bromwich, failed to vet staff with criminal records and employed others with incomplete employment histories. It rated the company as inadequate and said the staff did not always have the necessary skills or experience. Inspectors allegedly checked on the recruitment records of five staff and found a full risk assessment had not been carried out for staff with criminal convictions. It concluded the company “had failed to implement safe recruitment processes”.
