This Month’s Challenge is sponsored by:



 
 
 
 

Incorrect. Please try again.


Question:
In conducting an internal audit for quality assurance purposes, CRA, Inc. discovers certain information was reported to the client incorrectly. No dispute was ever filed, so the issue was not previously discovered. What should CRA, Inc. do?

a. Do nothing.

b. Contact the end user/client to inquire as to whether they hired the applicant. If so, inquire as to whether they would like a free updated report, assuming that they have an evergreen consent, and provide one if requested.

c. Immediately send the corrected report to the end user/client, making it clear that incorrect information was provided in the report previously made.

d. CRA's actions are dependent upon whether the incorrect information is helpful or harmful to the consumer.

 

 

Disclaimer Statement: All information presented is for information purposes only and is not intended to provide professional or legal advise regarding actions to take in any situation. Advertisements are presented for information and marketing purposes only and the National Institute for Prevention of Workplace Violence, Inc. makes no representations for any products or services that are promoted and accepts no responsibility for any actions or consequences that occur as a result of any purchases from advertisers.