This Month’s Challenge is sponsored by:


  		 
 
 

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Question:
In conducting an internal audit for quality assurance purposes, CRA, Inc. discovers certain information was reported to the client incorrectly. No dispute was ever filed, so the issue was not previously discovered. What should CRA, Inc. do?

a. Do nothing.

b. Contact the end user/client to inquire as to whether they hired the applicant. If so, inquire as to whether they would like a free updated report, assuming that they have an evergreen consent, and provide one if requested.

c. Immediately send the corrected report to the end user/client, making it clear that incorrect information was provided in the report previously made.

d. CRA's actions are dependent upon whether the incorrect information is helpful or harmful to the consumer.

 
 

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