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Question: CRA, Inc. provided its client a background check on Tom Smith. Several "hits" were reported to the client about Mr. Smith. CRA is unaware whether any of those hits had a negative result on Mr. Smith's application. It has now been six months and Mr. Smith has contacted CRA to dispute information contained in that report. How should CRA respond?

Please choose your answer by clicking on it:

A. It depends on whether this was an employment application or an application for housing.

B. CRA should investigate Mr. Smith's dispute in the same manner and way it would any dispute received, and provide a new revised report to the end user.

C. CRA should investigate Mr. Smith's dispute in the same manner and way it would any dispute received, but should not provide a revised report to the end user.

D. Mr. Smith waited too long to dispute the information and CRA should notify Mr. Smith of this.



 

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